Shipping policy

Shipping Policy

Last updated: October 21, 2026

Free tracked shipping on all US orders

Every order to the United States ships for free, with tracking included. There is no minimum order.

Delivery time

Most orders arrive within 5–12 business days from the day you place your order. Business days are Monday to Friday, excluding US holidays.

Please note that delivery times are estimates, not guarantees. During busy periods such as holidays, or because of carrier delays or weather, your package may take a little longer. If we expect a significant delay, we’ll email you to let you know.

Order processing

Orders are processed Monday through Friday. Orders placed on weekends or holidays are processed the next business day.

Tracking your order

As soon as your order ships, you’ll receive an email with your tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to update after you receive it.

Where we ship

We currently ship to all addresses within the United States, including PO boxes and APO/FPO addresses.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away at support@goldenliftskin.com. If your order hasn’t shipped yet, we’ll update the address for you. We can’t be responsible for packages delivered to an incorrect address entered at checkout.

Lost or missing packages

If your tracking shows no movement for 10 business days, or your package is marked as delivered but you can’t find it, contact us at support@goldenliftskin.com. We’ll help resolve it with a replacement or a refund.

Damaged items

If your order arrives damaged or leaking, email us within 14 days of delivery with your order number and a photo. We’ll send a free replacement or give you a full refund, whichever you prefer.

Questions?

Email support@goldenliftskin.com and we’ll get back to you within 24 hours.