Refund policy
Our 60-Day Money-Back Guarantee
We want you to love how your skin looks and feels. Use The Liquid Thread Lift for up to 60 days. If you’re not happy for any reason, email us and we’ll refund your order in full, even if the bottle is empty.
How to request a refund
- Email us at support@goldenliftskin.com within 60 days of receiving your order.
- Include your order number and the email address you used at checkout.
- That’s it. You don’t need to send the product back.
We reply to every email within 24 hours (Monday–Friday).
When you’ll get your money
Once your refund is approved, we process it within 2 business days. The money goes back to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to show up in your account.
Damaged, defective or wrong items
If your order arrives damaged, leaking or incorrect, email us within 14 days of delivery with your order number and a photo of the item. We’ll send you a free replacement or give you a full refund, whichever you prefer.
Lost or missing packages
All US orders ship with free tracking. If your tracking shows no movement for 10 business days, or your package is marked as delivered but you can’t find it, contact us and we’ll help resolve it with a replacement or refund.
Cancellations
Changed your mind? Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, you’re still covered by our 60-day guarantee.
Good to know
- The 60-day period starts on the day your order is delivered.
- Our guarantee covers your full order, including “Buy 1, Get 1 Free” orders.
- The guarantee applies to orders placed directly on goldenliftskin.com. It is limited to one refund per customer or household.
- We reserve the right to decline refund requests that show clear signs of abuse, such as repeated claims.
Questions?
We’re here to help. Email support@goldenliftskin.com and a real person will get back to you.